Refund Policy

Cancellation Timeframes

• 30+ days before departure: 100% refund
• 15-29 days before departure: 75% refund
• 7-14 days before departure: 50% refund
• Less than 7 days: No refund

Note: Some tours may have specific cancellation policies that differ from these general terms.

Cancellation Rules

• 24+ hours before departure: 100% refund
• 12-23 hours before departure: 75% refund
• 6-11 hours before departure: 50% refund
• Less than 6 hours: No refund

Administrative fees may apply to all refunds.

To request a refund:

1. Contact our customer service team
2. Provide your booking reference number
3. Explain the reason for cancellation
4. Submit any required documentation

Refunds will be processed within 5-10 business days of approval.

The following items are non-refundable:

• Insurance premiums
• Processing fees
• Special event tickets
• Customized services

In cases of force majeure (natural disasters, political unrest, etc.):

• We will work with you to reschedule or provide alternative arrangements
• Refunds may be offered based on the specific circumstances
• Documentation may be required to support claims

For refund requests or questions about our refund policy:

[email protected]

0912 709 769

Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM.